Can my customers upload artwork they created already?

Yes, there are different upload artwork options available:

Photoshop

1. Resolution should be set for 300 dpi and mode to CMYK.
2. Save files as "JPEG" or "TIFF" with Maximum quality.

Quark Xpress

1. From the file menu in Quark select: "Save page as EPS..."
2. Name the file and press "Save".
3. Open the Quark EPS file into Adobe Illustrator, "Select All" and go to the "Type" menu selection and "Create Outlines". All text on files must be converted to outlines with the outline set to zero to eliminate the need for fonts.
4. Save the file as Illustrator EPS with placed images included.
5. Open Illustrator EPS file into Photoshop.
6. In Photoshop set resolution to 300 dpi and mode to CMYK.
7. Save files as "JPEG" or "TIFF" with Maximum quality.

Freehand

1. Go to "Edit"; "Select"; "All" and then go to the menu selection "Text" then "Convert to Paths". All text within files must be converted to paths with the stroke set to zero to eliminate the need for fonts to be sent to us.
2. Export file as EPS with placed images included.
3. Open EPS file into Photoshop.
4. In Photoshop set resolution to 300 dpi and mode to CMYK.
5. Save files as "JPEG" or "TIFF" with Maximum quality.

Adobe Illustrator

1. In Illustrator "Select All" and go to the "Type" menu selection and "Create Outlines". All text within files must be converted to outlines with the outline set to zero to eliminate the need for fonts.
2. Save the file as Illustrator EPS with placed images included.
3. Open Illustrator EPS file into Photoshop.
4. In Photoshop set resolution to 300 dpi and mode to CMYK.
5. Save files as "JPEG" or "TIFF" with Maximum quality.

PageMaker

1. From the menu select: "file"; "print"
2. Select the page to convert.
3. Select the "option" button.
4. Select the "Write Postscript to file" box.
5. Select the "EPS" button
6. Set the "Download Font:" to "PostScript and TrueType"
7. Press the "Save as" button, then name the file and set the destination by pressing the "OK" button.
8. Press the "Save" button
9. Open the PageMaker generated EPS file into Illustrator.
10. In Illustrator "Select All" and go to the "Type" menu selection and "Create Outlines". All text on files must be converted to outlines with the outline set to zero to eliminate the need for fonts.
11. Save file as Illustrator EPS with placed images included.
12. Open Illustrator EPS file into Photoshop.
13. In Photoshop set resolution to 300 dpi and mode to CMYK.
14. Save files as "JPEG" or "TIFF" with Maximum quality.

Publisher

1. Open the document
2. Go to the tools menu and look for the Commercial Printing Tool sub-menu.
3. In the Commercial Printing Tools sub-menu, select the fonts sub-menu.
4. In the window that will open you want to check "Embed True Type fonts when saving publication" and UN-Check "Do not embed common system fonts."