How do I cancel/void and refund an order?

Step 1: To cancel an order in your admin, you will first have to locate the job by going to the "orders/quotes" section in the admin or search for the job number.

Step 2:One you locate the job then update the job status to "Void" and save the order

( Please Note: If the order has been pushed through to 4over you will have to contact 4over directly to cancel the order as well).

Step 3: To issue the refund you will have to go to your merchant provider and issue the refund there. You can also issue a store credit instead of issuing a refund directly to the card as well.