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Price Match Feature

 

How to Set Up and Use the Price Match Feature

Follow these steps to enable the price match feature and process customer requests.

Step 1: Log in to the Admin Panel

  1. Open your storefront Admin Panel.

  2. Enter your administrator credentials and log in.

Step 2: Navigate to Store Settings

  1. From the Main Menu, click Settings.

  2. Select Store Setup.

  3. Click General Settings.


Step 3: Enable the Price Match Program

  1. Scroll down until you find Price Match Program.

  2. Click Edit.

  3. Change the dropdown setting to On.

  4. Save your changes.

Once enabled, customers will be able to submit price match requests from the storefront.

Step 4: Verify the Feature on the Storefront

  1. Go to your Storefront.

  2. Open a product category.

  3. Select a product.

  4. Confirm that a tab labeled “Seeing this for less?” appears on the product page.

Step 5: Customer Submits a Price Match Request

  1. The customer clicks “Seeing this for less?”.

  2. They are redirected to the Price Match Request page.

  3. The customer enters:

    • Competitor’s price

    • Competitor’s website

    • Additional comments (optional)

  4. The customer submits the request.

  5. A confirmation message appears showing the request was successfully submitted.

Step 6: Receive the Price Match Request Email

  1. The store admin receives an email notification with the price match request.

  2. Open the email.

  3. Click the link provided to review the request.

Step 7: Open the Customer Account

  1. Clicking the link redirects you to the specific customer’s account in the admin panel.

  2. Locate the customer details page.

Step 8: Edit Customer Pricing

  1. Click Edit next to the customer’s name.

  2. Select the Edit Tier Pricing tab.

  3. A list of store product categories will appear.

Step 9: Select the Product to Adjust

  1. Choose the relevant product category (for example, Business Cards).

  2. Select the specific product requested in the price match.

  3. Adjust the price as needed.

Step 10: Save the Pricing Update

  1. Confirm the updated price.

  2. Save the changes to apply the new pricing to the customer’s account.

Step 11: Reset Prices if Needed

If you need to undo pricing changes:

  1. Click Reset all prices to default.

  2. This will restore the original pricing.