The customer ports his business phone number into FlowRoute and sets up the API key. The customer then enters API Key into the PB backend and gets the specific URL for Flow Route so that FlowRoute knows where to look for the information it is gathering.
An end-user will text the business phone number. The text will go to FlowRoute and then look into the PB backend of the customer store and look for a customer with that phone number. If it is able to find the number it will respond accordingly depending on what information the customer is asking about (order status, call back, etc.) If the system can not find the phone number then it will respond that it could not find an account with that number and if he wants to create an account or attach that number to his customer profile. If a customer wants to create an account they will respond with "Yes" and the system will start asking them questions and create an account for them.
If the system does not recognize the question or text that comes through, it will let the customer know that support will be alerted and that someone will get back to them. At this time the store owner will get an email with the inquiry.